Returns Policy

We want you to love your purchase from Motel June. If you're not completely satisfied, we're here to help.

Returns

You have 30 days from the date you received your item to return it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Non-Returnable Items

The following items cannot be returned:

Sale or discounted items
Gift cards
Personalised or custom-made items

How to Start a Return

To initiate a return, please contact us at hello.motel.june@gmail.com with your order number and reason for return. We will provide you with return instructions.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days.

Exchanges

If you need to exchange an item for a different size or colour, please contact us and we'll do our best to accommodate you.

Return Postage

Customers are responsible for return postage costs unless the item is faulty or incorrect. We recommend using a tracked service, as we cannot be held responsible for items lost in transit.

Faulty or Incorrect Items

If you received a faulty or incorrect item, please contact us within 48 hours of delivery and we will arrange a free return and replacement or full refund.